TERMS AND CONDITIONS
Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections. By using www.exemplar.cc the user agrees to respect and act upon all the terms and conditions in this document and all other policies on www.exemplar.cc. Users who do not accept these terms may be asked by www.exemplar.cc to refrain from using the site. We urge users to check back often and stay up to date on the latest updates and legal issues. The use and access of www.exemplar.cc is for personal use only.
OUR RETURN & EXCHANGE POLICY
TERMS AND CONDITIONS OF RETURN
As here at EXEMPLAR™ we do not offer refunds, we do however accept exchanges. To exchange a purchase, your items must meet the following criteria.
Items must be returned 14 days from the receipt of the merchandise. Items must be returned in the same original, unwashed, unused, unaltered condition. The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost. EXEMPLAR™ reserves the right to reject returns which do not comply with our return policy. Customers are responsible for the cost of returning the product. We recommend that customers choose a shipping method that provides tracking and insurance, as we are not responsible for any lost or damaged items during transit. Customers are responsible for ensuring the returned product is adequately packaged to prevent damage during shipping. If you wish to exchange your item, please email info@exemplar.cc
Please note that custom and made to order items are made upon customers request therefore cannot be returned or exchanged. Customers are responsible for ensuring that the customised details are correct. No cancellation nor alteration may be made once a custom or made to order item have been placed.
SHIPPING AND DELIVERY
EXEMPLAR™ delivers parcels all over the world. Orders are shipped within 1-2 business days of purchase date. Orders made outside the UK, please allow up to 10 business days. Custom and made to order purchases takes up to 3 weeks for production and is dispatched the following day.
EXEMPLAR™ will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of EXEMPLAR™. All shipments are accompanied with
an official invoice with the exact declared value of each item. Once orders are sent a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out.